Web Portal Support & Maintenance
Keep your Umbraco and .NET web portal secure, stable, and continually improving.
Long-Term Support for Your Mission-Critical Portal
After your portal goes live, it needs ongoing care to stay secure, performant, and aligned with your organisation’s goals.
Our Support & Maintenance services give you access to dedicated experts who understand your portal inside out — the same team who designed and built it.
We provide SLA-backed support, regular updates, issue resolution, proactive monitoring, and continuous enhancements to keep your platform reliable and future-ready.
Ongoing Support & Maintenance
It's about Peace Of Mind.
Keeping your web portal running smoothly for the long term is as important as getting it built and making it look great.
Every time someone logs in, adds some data, prints a report, it needs to do so smoothly and predictably.
That's what our support team are focused on. Smooth predictability that keeps your web portal running with no dramas.
Ongoing Support to keep your web portal running smoothly
A production portal is a living system. Without active support, it can quickly fall behind in:
- Security practices
- Umbraco updates
- Microsoft Azure / Cloud changes
- Integration compatibility
- User expectations
- Performance demands
Our support ensures your portal remains healthy, secure, and ready for what’s next.
We provide clear response and resolution commitments, including:
- Multi-channel support: email, phone, and web portal
- Priority handling of urgent issues
- Target resolution times depending on SLA tier
- Transparent issue tracking and reporting
Your team gets reliable help when they need it.
Keeping Umbraco up to date is essential for security and stability.
We handle:
- Umbraco patch releases
- Minor version updates
- Umbraco Cloud updates
- Dependency updates
- Framework/runtime upgrades (e.g., .NET and Razor updates)
We also test updates to ensure compatibility before deployment.
We continuously stay ahead of:
- Vulnerabilities
- Authentication issues
- Entra ID changes
- Expiring certificates
- SSL/TLS configuration updates
- Best practices for secure portal development
We ensure your portal follows industry standards for security and compliance.
We monitor and improve:
- Page load speeds
- API performance
- Database operations
- Caching strategies
- Resource use on Umbraco Cloud
This helps maintain a smooth user experience as your portal grows.
We assist your content teams with:
- Content structure updates
- Workflow improvements
- Permission management
- Editorial training (on request)
Umbraco is powerful — we help you get the most from it.
Your portal evolves as your organisation does.
We support:
- New modules and functionality
- UI/UX improvements
- Workflow changes
- Integration updates or new integrations
- Reporting dashboards
- Automation features
We help you continue to deliver value to users.
Each year, or each quarter depending on your SLA, we can provide:
- Roadmap workshops
- Architecture reviews
- Upgrade plans
- Integration lifecycle planning
- Continuous improvement recommendations
This ensures your portal remains strategically aligned with business goals.
We offer multiple tiers so you can choose the right level of service and responsiveness.
Bronze – Core maintenance
- Email support
- Standard response times
- Monthly health checks
- Patch & security updates
Silver – Most popular
- Email + phone support
- Priority responses
- Faster resolution targets
- Monthly performance reviews
- Quarterly roadmap sessions
Gold – Highest assurance
- Email, phone, and web support
- Fastest response & resolution SLAs
- Proactive monitoring
- Dedicated technical lead
- Priority for enhancements
- Optional 24/7 availability (add-on)
To keep support focused, certain items are handled as enhancements or new projects:
- Major new features or modules
- UX/UI redesigns
- Complete platform rebuilds
- Large integration upgrades
- Migration to a new CMS or cloud environment
These can be scoped separately.
For solutions which we have developed, support typically starts when the solution goes live.
We can also provide support for solutions which we did not build.
We have a fully tried and tested onboarding process which includes:
- Set up access and monitoring
- Review hosting/environment details
- Prioritise known risks or dependencies
- Establish support procedures
- Introduce key contacts
- Align on reporting formats
Typical investment is from £1,000 – £5,000 per month
Pricing depends on:
- SLA tier
- Hours included
- Level of monitoring
- Integration complexity
- Number of environments
- Expected enhancement needs
Plans are always tailored to match your organisation’s requirements.
Organisations that:
- Want to protect their investment and maintain portal stability
- Need predictable, SLA-backed support
- Have internal users relying on a mission-critical system
- Require continuous updates and enhancements
- Prefer proactive partner-led portal improvement
- Umbraco Silver Partner
- Deep experience with Umbraco Cloud, Azure, and .NET
- Strong security and identity expertise (Entra ID, OAuth, etc.)
- Proven record supporting mission-critical portals
- Transparent communication and rapid response
- A development team that knows your portal inside out
We don't just provide support — we provide peace of mind.
We can help
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